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A friendly customer support is available to assist you if you have any concerns or questions. Simply click the customer support icon to get help via text, phone, or email. You are always in control of how you want to communicate if needed.
Email: leads@carzbysales.com
Phone: (800)-767-3153
Hours
Monday - Friday: 9:00am - 6:00pm
Saturday: By Appointment Only
Sunday: Closed
FAQ
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Every vehicle sold by Carzby passes a rigorous safety inspection process. Our cars have clean titles and no reported fire, frame, or flood damage.
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To determine any valid interest rate, you need to fill out a credit application, which takes about 5-minutes to complete. Once we submit it to the bank, they will decide what interest rate you qualify for, which will depend on your credit history and credit score. While the vehicle age and term of the loan factor into the rate, generally, if you have good credit and sufficient income, you can expect prime market rates. There is no way to guarantee an interest rate without submitting a credit application to the bank.
If you are bringing over debt from a previous car loan onto your new loan, it will be rolled into the total amount financed and added to your payments. When your new loan is paid off, it will also pay off your previous loan amount. When you bring over previous debt, we as the dealer will pay off the total amount of your previous car loan. You will not have any payments withdrawn from that loan. The remaining balance is added to your new loan.
Credit approvals usually come back with a decision within a few hours during regular business times. However, this sometimes varies based on credit history and score. If a customer does not have excellent or good credit, approvals can sometimes take longer for a final decision and the lender may ask for additional information I.E., proof of income/employment, a qualified co-signer, cash down payment, etc.
If you have a trade-in, we will give you a trade-in value for your current vehicle. Your trade-in value is then applied to the purchase price of your new vehicle, prior to tax, so you also save the trade-in amount/value in tax as well. If you still owe money on the loan for your current vehicle, we can apply the negative equity amount to the new loan and refinance whatever amount is left.
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Yes, estimates are based on inspection of your vehicle. In most cases, unless falsely represented the value is correct.
We include Carfax reports, safety certification, and reconditioning on all of the vehicles we sell, so those costs will be built into the price we offer. Also, we generally sell newer cars that have no damages and low mileage; we will have to wholesale older, high-mileage vehicles, which tends to fetch a much lower price.
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We don’t negotiate on pricing; our vehicles are priced as competitively as possible and we don’t add on any fees that are not shown in the price breakdown on our website.
Yes. You will need to have proof of insurance for your new car when you receive your new vehicle. You can have the date of the policy to take effect the date of your appointment. You can either print off the proof of insurance or email it to us in advance. If your new car is not insured, we will not be able to complete the delivery.
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In the event of a vehicle write-off or theft, GAP (Guaranteed Auto Protection) insurance will cover the difference between the amount from your insurance company payout and the remaining amount you owe on your vehicle loan, including any deficit brought over from a previous loan.
The pricing for vehicle protection products varies widely based on the vehicle in question.
Most all certified repair facilities located in North America accept our vehicle protection coverage and can perform repairs.
Yes, there is a $100 deductible
Yes, roadside assistance is included for the term of your warranty.